Operations Management

1. Quality Management
   1. Definition of Quality and Its Importance
      1. Different dimensions of quality
         1. Performance
         2. Features
         3. Reliability
         4. Conformance
         5. Durability
         6. Serviceability
         7. Aesthetics
         8. Perceived quality
      2. Impact of quality on customer satisfaction
      3. Relationship between quality and business competitiveness
      4. Cost of quality: prevention costs, appraisal costs, internal and external failure costs
   2. Quality Assurance vs. Quality Control
      1. Overview of quality assurance
         1. Quality assurance principles
         2. Designing quality into processes
         3. Preventive measures and audits
         4. Development of quality management systems
      2. Overview of quality control
         1. Tools for quality control
         2. Inspection, testing, and verification processes
         3. Corrective actions and process adjustments
   3. Tools and Techniques for Quality Improvement
      1. Six Sigma
         1. Definition and history
         2. DMAIC methodology (Define, Measure, Analyze, Improve, Control)
         3. Roles of Six Sigma professionals (Green Belts, Black Belts, Master Black Belts)
         4. Application in variety of industries
      2. Total Quality Management (TQM)
         1. Core concepts and principles
         2. Continuous improvement (Kaizen)
         3. Employee involvement and empowerment
         4. Customer-focused organization
      3. Statistical Process Control (SPC)
         1. Control charts for variables and attributes
         2. Process capability analysis
         3. Identification and elimination of variation
         4. Use of SPC in real-time process monitoring
      4. Additional tools (Pareto Analysis, Cause-and-Effect Diagrams, Histograms)
   4. Certification and Standards
      1. Importance of quality standards in global and local markets
      2. ISO 9000 series
         1. Development and impact on quality management practices
         2. Certification process and ongoing compliance
         3. Benefits of ISO 9001 certification for organizations
      3. Industry-specific standards
         1. Automotive (IATF 16949)
         2. Aerospace (AS9100)
         3. Healthcare (ISO 13485)
      4. Application of standards in enhancing operational consistency and reliability
   5. Implementation and Challenges in Quality Management
      1. Establishing a quality-focused culture
      2. Challenges in changing organizational mindsets toward quality
      3. Resistance to change and adaptability
      4. Role of leadership in promoting quality management
      5. Measuring quality performance
      6. Continuous improvement strategies
   6. Case Studies in Quality Management
      1. Successful quality initiatives in various sectors
      2. Lessons learned from failures in quality management
      3. Benchmarking against industry leaders in quality