Operations Management

1. Process and Capacity Management
   1. Process Design and Analysis
      1. Process Mapping
         1. Flowcharts
         2. Value Stream Mapping
         3. Swim Lane Diagrams
      2. Process Reengineering
         1. Identifying inefficiencies
         2. Implementing changes
         3. Measuring outcomes
      3. Process Improvement Techniques
         1. Kaizen
         2. PDCA (Plan-Do-Check-Act)
         3. DMAIC (Define, Measure, Analyze, Improve, Control)
   2. Types of Production Processes
      1. Job Shop Production
         1. Customization and flexibility
         2. Small batch production
         3. High-skill requirement
      2. Batch Production
         1. Production of groups or batches
         2. Suitable for moderate demand variability
         3. Balancing between customization and throughput
      3. Assembly Line Production
         1. Product focus
         2. High volume, low variability
         3. Tooling and automation considerations
      4. Continuous Flow Production
         1. Highly standardized production
         2. Consistent, high-demand products
         3. Equipment selection and maintenance focus
   3. Capacity Planning Techniques
      1. Capacity Requirements Planning (CRP)
         1. Evaluating current capacity
         2. Forecasting future requirements
         3. Adjusting resources accordingly
      2. Long-Term Capacity Planning
         1. Facility expansion or contraction
         2. Technology upgrades
         3. Workforce planning
      3. Short-Term Capacity Adjustments
         1. Overtime and shift scheduling
         2. Subcontracting
         3. Inventory management as a buffer
      4. Capacity Utilization and Efficiency
         1. Calculating utilization rates
         2. Identifying bottlenecks
         3. Techniques for balancing loads
   4. Tools and Models for Capacity Management
      1. Aggregate Planning
         1. Level production strategy
         2. Chase demand strategy
         3. Hybrid approaches
      2. Queuing Theory
         1. Managing wait times
         2. Analyzing service facility design
      3. Theory of Constraints
         1. Identifying constraints
         2. Exploiting and elevating the bottleneck
         3. Continuous system improvement
   5. Challenges in Process and Capacity Management
      1. Dealing with demand variability
      2. Aligning production capabilities with market expectations
      3. Integrating new technologies into existing processes
      4. Managing supply chain impacts on capacity
   6. Best Practices in Process and Capacity Management
      1. Continuous monitoring and adaptation
      2. Collaboration across departments
      3. Investment in flexible manufacturing systems
      4. Utilization of predictive analytics for demand forecasting