Operations Management

1. Design of Goods and Services
   1. Product and Service Design Processes
      1. Idea generation and conceptualization
         1. Market research and customer feedback
         2. Brainstorming and idea evaluation
         3. Prototyping and testing concepts
      2. Design and development stages
         1. Feasibility analysis
         2. Technical specifications development
         3. Design validation and refinement
      3. Design tools and methodologies
         1. Computer-Aided Design (CAD)
         2. Design thinking approaches
         3. Simulation and modeling tools
      4. Product lifecycle management
         1. Introduction and growth phases
         2. Maturity and decline strategies
   2. Design for Manufacturability and Assembly (DFMA)
      1. Principles of DFMA
         1. Simplification and standardization
         2. Component reduction strategies
         3. Design for easy assembly
      2. Application of DFMA techniques
         1. Interdisciplinary collaboration
         2. Cost-benefit analysis
         3. Use of modular design concepts
   3. Innovation and R&D in Product Design
      1. Role of R&D in product development
         1. Research methodologies and innovation management
         2. Integration of technology and design
      2. Accelerating innovation processes
         1. Agile development methods
         2. Rapid prototyping and iteration
      3. Addressing challenges in innovation
         1. Balancing creativity and practicality
         2. Managing innovation portfolios
   4. Sustainability and Environmental Considerations
      1. Designing for sustainability
         1. Life Cycle Assessment (LCA)
         2. Eco-design principles
      2. Materials selection and sourcing
         1. Biodegradable and recyclable materials
         2. Ethical sourcing of raw materials
      3. Energy efficiency in design
         1. Reducing energy consumption in manufacturing
         2. Incorporation of renewable energy sources
      4. End-of-life product management
         1. Design for disassembly and recycling
         2. Take-back programs and circular economy practices
   5. Service Design
      1. Defining service offerings
         1. Identifying customer needs and service gaps
         2. Structuring service processes
      2. Designing the service experience
         1. Service blueprinting
         2. Customer journey mapping
      3. Service quality and continuous improvement
         1. Feedback mechanisms and service audits
         2. Implementing service innovations
   6. Trends in Product and Service Design
      1. Personalization and customization trends
         1. Mass customization and flexible designs
         2. Incorporating customer input in design processes
      2. Technological advancements in design
         1. Use of artificial intelligence and machine learning
         2. Virtual and augmented reality in design stages
      3. Global challenges and opportunities
         1. Designing for emerging markets
         2. Adaptation to regulatory changes and standards