Supply Chain Management

1. Performance Measurement and Improvement
   1. Key Performance Indicators (KPIs)
      1. Definition and purpose of KPIs
      2. Characteristics of effective KPIs
      3. Types of KPIs
         1. Operational KPIs
            1. Delivery accuracy
            2. Order cycle time
            3. Inventory turnover
            4. Production efficiency
            5. Supplier lead times
         2. Strategic KPIs
            1. Cost reduction
            2. Revenue growth
            3. Customer satisfaction
            4. Market share
            5. Return on investment (ROI)
      4. KPI development process
         1. Identifying business objectives
         2. Selecting appropriate metrics
         3. Setting targets
         4. Data collection methods
         5. Monitoring and reporting systems
      5. Challenges in KPI implementation
         1. Data reliability
         2. Over-reliance on quantitative metrics
         3. Balancing short-term vs. long-term goals
   2. Continuous Improvement Methodologies
      1. Lean Six Sigma
         1. Fundamentals of Lean methodology
            1. Value stream mapping
            2. Waste elimination
            3. Kanban and pull systems
         2. Basics of Six Sigma
            1. DMAIC framework (Define, Measure, Analyze, Improve, Control)
            2. Statistical tools and techniques
            3. Process capability and variability reduction
         3. Integrating Lean and Six Sigma
            1. Case studies and applications
            2. Cultural change and leadership involvement
      2. Total Quality Management (TQM)
         1. Core principles of TQM
            1. Customer focus
            2. Total employee involvement
            3. Process-centered approach
            4. Integrated system
            5. Strategic and systematic approach
            6. Continual improvement
         2. Tools and techniques in TQM
            1. Plan-Do-Check-Act (PDCA) cycle
            2. Quality circles and teams
            3. Benchmarking practices
         3. Impact of TQM on organizational culture
      3. Kaizen
         1. Concept of Kaizen and its importance
         2. Kaizen events and workshops
         3. Implementation stages of Kaizen
            1. Identifying opportunities
            2. Engaging workforce
            3. Developing improvement solutions
         4. Measuring the success of Kaizen activities
   3. Benchmarking
      1. Definition and types of benchmarking
         1. Internal benchmarking
         2. Competitive benchmarking
         3. Functional benchmarking
         4. Generic benchmarking
      2. Steps in the benchmarking process
         1. Identifying problem areas
         2. Selecting benchmark partners
         3. Data collection and analysis
         4. Implementing improvements
      3. Benefits and limitations of benchmarking
   4. Performance Management Systems
      1. Design and components of performance management systems
         1. Goal setting and alignment
         2. Performance measurement and feedback
         3. Development and training programs
         4. Reward and recognition systems
      2. Role of technology in performance management
         1. Software solutions and tools
         2. Real-time data analytics
         3. Mobile and cloud-based platforms
      3. Ensuring effective communication and transparency in performance management
   5. Change Management for Continuous Improvement
      1. Understanding organizational change
      2. Drivers of change in supply chain performance
      3. Change management models and theories
         1. Kotter’s 8-step process
         2. ADKAR model (Awareness, Desire, Knowledge, Ability, Reinforcement)
         3. Lewin’s change management model (Unfreeze, Change, Refreeze)
      4. Overcoming resistance to change
         1. Engaging stakeholders
         2. Communication strategies
         3. Training and support initiatives
   6. Case Studies and Examples of Performance Improvement
      1. Examination of successful performance improvement initiatives
      2. Lessons learned from unsuccessful attempts
      3. Industry-specific examples and trends in performance improvement