Organizational Behavior

1. Conflict and Negotiation
   1. Sources of Conflict
      1. Interpersonal Conflicts
         1. Differences in Personalities
         2. Communication Breakdown
         3. Emotions and Misunderstandings
      2. Intragroup Conflicts
         1. Role Ambiguity
         2. Leadership Struggles
         3. Competition for Resources
      3. Intergroup Conflicts
         1. Competition between Departments
         2. Policy Differences
         3. Resource Scarcity
      4. Organizational Conflicts
         1. Structural Design Issues
         2. Incompatible Goals
         3. Change and Innovation
      5. External Conflicts
         1. Market Competition
         2. Regulatory Changes
         3. Economic Pressures
   2. Conflict Resolution Strategies
      1. Avoidance
         1. When to Use
         2. Impact on Relationships
         3. Long-term Effects
      2. Accommodation
         1. Understanding Needs of Others
         2. Application Scenarios
         3. Risks and Benefits
      3. Competition
         1. Assertiveness Tactics
         2. When it is Effective
         3. Potential Drawbacks
      4. Compromise
         1. Finding Middle Ground
         2. Techniques for Facilitation
         3. Outcomes of Compromised Solutions
      5. Collaboration
         1. Steps for Collaborative Resolution
         2. Building Mutual Gains
         3. Sustaining Collaboration Benefits
   3. Negotiation in Organizations
      1. Negotiation Strategies
         1. Distributive Negotiation
            1. Zero-Sum Perspective
            2. Tactics and Applications
         2. Integrative Negotiation
            1. Win-Win Outcomes
            2. Techniques for Value Creation
         3. Mixed-Motive Negotiations
            1. Balance between Competition and Cooperation
         4. Principled Negotiation
            1. Focus on Mutual Interests
            2. Harvard Negotiation Model Principles
      2. Skills for Effective Negotiation
         1. Preparation and Planning
            1. Understanding Needs and Interests
            2. Setting Objectives and Limits
         2. Effective Communication Skills
            1. Active Listening
            2. Clear and Concise Expression
         3. Emotional Intelligence
            1. Managing Emotions
            2. Understanding Others' Perspectives
         4. Persuasion and Influence
            1. Building Rapport
            2. Framing and Reframing Techniques
         5. Problem-Solving Skills
            1. Creative and Analytical Thinking
            2. Generating Multiple Options
      3. Negotiation Process
         1. Stages of Negotiation
            1. Preparation
            2. Opening
            3. Bargaining
            4. Closure and Implementation
         2. Role of Mediators and Arbitrators
         3. Cultural Influences on Negotiation
      4. Outcomes of Negotiation
         1. Successful Agreements
            1. Benefits of Win-Win Solutions
         2. Breaking Deadlocks
            1. Techniques for Resolution
         3. Learning from Failure
            1. Improving for Future Negotiations